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If you need support or have questions or you want to report an issue, you can reach out to me directly via email: info@milkieverse.cc
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If you need support or have questions or you want to report an issue, you can open a support ticket via my discord server's support ticket system. Join the discord and follow the instruction on how to in the #info channel. Will be right there with you!
I'm available to assist with troubleshooting, suggestions, and general inquiries.
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An email will be sent after your order is placed, containing the tracking number and a link to the courier’s tracking website.
For international orders (outside the Netherlands), I highly recommend using 17track.net to monitor your shipment. Once the package crosses the border, it is handed over to the local postal service, and tracking will continue on their website. 17track merges these updates, making it easier to follow your order’s progress.
Site: 17track.net
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Shipping costs are depending on your location, weight of the package and the value of the package due insurance. During checkout the exact cost will be shown.
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Orders are processed and shipped within 24-48 hours during working days, if its weekend the orders will be shipped on the following working day.
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The delivery time can be vary depending on the delivery location.
- Shipments within Netherlands usually delivered within a day.
- Shipments within Central Europe are usually delivered between 2-7 working days.
- Shipments in Europe and Outside the Shengen Area usually delivered between 2-14 working days.
- Shipments to America are usually delivered between 7-20 working working days.
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Import costs shall NOT apply under the order value of 100USD.
Over 100USD import costs might apply, the percentage depending on your destination country.
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Yes, there might be an option to ship, or maybe your country is forgotten to be added. Join my discord server and open a #support ticket and I will be right there with You to discuss it further.
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Purchases of Physical Goods are might be eligible for refund if the product has been damaged during shipment and it's proven that the damage occurred due mishandling by the delivery partner and/or the product is not in a functional state.
In order to find out if you are eligible for refund or exchange, join my discord server, open a Support Ticket and I will help You further.
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If your return is eligible for refund, the amount which has been payed during purchase will be sent back to the same account/card which has been used during checkout.
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After successful deliver of your order, you have 7days to initiate a refund for your order.
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If your product has been damaged during shipping and it's proven that the damage occurred due mishandling by the delivery company, then you might be eligible for exchange.
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- You are ALLOWED to use my assets for commissions.
- You are ALLOWED to use my assets on finished commercial models.
- You are ALLOWED to take some parts of my assets as long as you credit me!
- You are ALLOWED to re-texture my asset for your own liking until you credit me!
- You are ALLOWED to use my assets/avatars for recording/streaming/nsfw content until you credit me!
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- You are NOT ALLOWED claim as yours.
- You are NOT ALLOWED to use on FREE and/or PUBLIC models.
- You are NOT ALLOWED to take any parts of my avatars/assets.
- You are NOT ALLOWED to buy together with friends (price splitting).
- You are NOT ALLOWED to redistribute/share/reupload/resell/reuse any of my asset/avatars and/or any parts of it in any form.
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No, all purchases of Digital Goods are non-refundable!